Get Support & Technical Assistance

Our response times vary based on the priority of your issue. Critical issues are typically addressed within 1-2 hours, while normal priority inquiries receive responses within 24 hours. For the fastest assistance, please provide detailed information about your issue when submitting your request.

To help us resolve your issue quickly, please include: a detailed description of the problem, steps to reproduce the issue, any error messages you're receiving, screenshots if applicable, and information about your system environment or product version. The more information you provide, the faster we can assist you.

Yes, we provide 24/7 emergency support for critical technical issues. Our after-hours support team is available to address urgent matters that significantly impact your operations. For non-critical issues submitted outside of business hours, our team will respond during the next business day.

You can check the status of your support ticket by logging into your client portal and navigating to the "Support" section. There, you'll find a list of all your open and resolved tickets. You can also reply to tickets and receive updates via email when there's activity on your case.

Yes, we provide comprehensive support for all our customized solutions. Our team is familiar with the specific configurations and modifications made to your implementation. Support for custom solutions is included in our enterprise service plans or available as an add-on service for other plan levels.